Refund and Cancellation Policy
Last updated: July 22, 2025
NAML ONLINE SERVICES PVT LTD (“we,” “us,” or “our”) operates https://namlhost.com (the “Site”) and provides a range of digital services, including but not limited to web hosting, domain registration and transfers, SSL certificates, and other related services (collectively, the “Services”). This Refund and Cancellation Policy governs all purchases made through our Site and outlines our guidelines and the terms under which cancellations and refunds are managed.
Please read this policy carefully before making a purchase or continuing to use our Services. By purchasing Services from us, you explicitly agree to the terms outlined in this policy.
1. Our Commitment and No Refund Policy
At NAML ONLINE SERVICES PVT LTD, we are committed to delivering high-quality hosting, domain registration, and SSL services to every customer. We invest significant resources in provisioning, maintaining, and securing our platform and services to ensure consistent uptime and performance.
In recognition of the nature of digital goods and services, which often have immediate activation and consumption, we maintain a strict No Refund Policy. This policy applies to all Services offered on our Site without exception, regardless of the reason for cancellation or customer dissatisfaction.
Specifically, we do not offer refunds in any of the following cases:
If you cancel your Service at any time before expiration.
If you decide not to use or no longer need the Service after purchase.
If you encounter technical issues but choose not to contact our support team for assistance.
Accidental purchases or ordering the wrong product or service.
Changes in your business needs or preferences.
Termination or suspension of your account due to violation of our Terms and Conditions, Acceptable Use Policy, or applicable law.
This no refund approach allows us to maintain competitive pricing, invest in infrastructure, tools, and support, and continue innovating without the administrative and financial burden of refund processing.
2. Non-Refundable Products and Services
Due to the nature and legal or technical limitations associated with digital products, the following product categories are explicitly non-refundable:
Web Hosting Plans: All monthly and yearly hosting plans, regardless of the duration you’ve used the service or the remaining balance.
Domain Name Registrations, Transfers, and Renewals: Domain registration fees are collected on behalf of the relevant domain registries (such as ICANN and country-code registries). These fees are non-refundable as they are immediately forwarded to third-party registries.
SSL Certificates: Once issued or activated, SSL certificates cannot be canceled or refunded because they are provisioned exclusively for your domain and cannot be reissued.
Add-ons, Upgrades, and Custom Services: Any additional features, upgrades, or custom services are also non-refundable.
Setup or Administrative Fees: Any non-recurring fees associated with initial setup or account administration are non-refundable.
3. Service Cancellation
Customers may choose to cancel any subscription or service at any time through their account dashboard or by contacting our support team at info@namlhost.com.
Please note: Cancellation prevents the service from auto-renewing at the next billing cycle, but it does not entitle you to a refund or credit for any charges already paid, whether in whole or in part.
The service will remain active until the end of the current paid billing cycle. After this period, access to the service will be suspended or terminated according to standard procedures.
4. Billing and Payment Disputes
We encourage customers with billing concerns or disputes to contact our support team directly before initiating any dispute or chargeback with their bank or payment provider. This allows us the opportunity to address and resolve any misunderstanding or technical issue swiftly.
Important: Initiating a chargeback or an unauthorized dispute on any payment will lead to:
Immediate suspension of all active services associated with the disputed payment.
Possible termination of your account without prior notice.
A ban on future purchases or business dealings with our company.
Chargebacks also create additional administrative workload and increase costs for our business. We reserve the right to pursue recovery of lost fees, including legal remedies if necessary.
5. Our Responsibility and Your Rights
While we strive to deliver uninterrupted, high-quality services, due to the intangible nature of digital products, we cannot provide refunds as stated above. We recommend thoroughly reviewing your order prior to purchase, checking your service requirements, and contacting us with any questions before proceeding.
If you encounter any issues with your Service, our support team is available to assist and troubleshoot problems promptly. Our goal is to provide solutions wherever possible to maximize your satisfaction.
6. Policy Updates
We reserve the right to update or modify this Refund and Cancellation Policy at any time and without prior notice. Updates will be posted on this page and are effective immediately upon posting.
We encourage you to review this page periodically for any changes or updates. Continued use of our Services following updates constitutes your acceptance of the revised policy.
7. Legal Compliance and Exceptions
This policy shall be interpreted according to applicable laws in the jurisdiction where our company operates (India). If any local consumer protection laws require a different refund policy in relation to any purchase made, such legal requirements take precedence over this policy.
However, any such exceptions required by law are limited and clearly defined. We will comply with all applicable regulations but do not intend to provide refunds beyond the extent mandated by law.
8. How to Contact Us
If you have any questions, concerns, or need assistance related to this policy, your purchase, or our Services, please contact us using the information below:
NAML ONLINE SERVICES PVT LTD
New Town, Action Area II
Kolkata, West Bengal 700135
India
Phone: +91 80172 10141
Email: info@namlhost.com
Customer support and sales teams are happy to assist with clarifications prior to purchase as well as address any post-sale queries.
By purchasing and using our Services, you acknowledge that you have read, understood, and agreed to this No Refund and Cancellation Policy.